Track & Trace:
Shipping with the Post:
Orders sent with Post NL (not basic) get a barcode.
In some cases we can use fast FedEx shipping outside the EU to some destinations (with fytosanitary certificates)
In case you receive an automatic email from STC with this code (3SXXXXXX or CCXXXXXNL) you can follow it on the following website from the Post:https://www.internationalparceltracking.com/#/search
In the upper right corner you can choose several languages.
Select the country of destination (your country)
Type in your postal code (if necessary)
Type in the tracking number
Click on: locate parcel
IMPORTANT !! Many countries do NOT support this tracking system, for instance China. Shipments are than only labelled: sent to country of destination. From there on we and Post NL cannot do anything. Please be aware of that !!
type in the BARCODE , select: INTERNATIONAL, DO NOT type in a zipcode !! and then click on search.
Some countries support this system, but not all !! Also be aware of the fact that information can be delayed as only in the evenings Post NL gets the scanned information back.
We advice you to follow either system to trace your order, it will be a:
3S... code Post Europe
or a FedEx code within the EU,
CC... code Post Rest of the World
Track & Trace doesn't work in many (non)-EU countries !!.
If you choose FedEx for shipping your parcel will be shipped within the EU the fastest priority way; mostly 24-48 hours. FedEx will NOT be able to ship to Japan, USA, Taiwan and maybe some other countries outside the EU. A fytosanitary certificate must always be included when FedEx is used and shipped outside the EU AND -in case needed- your import permit (China for instance !!)
Please first contact us to see what possibillities we might have in shipping to you fast using FedEx; it is the customers obligation to know if an import permit is needed, it is NOT
our responsability. In all cases we use FedEx international outside the EU we MUST include a fytosanitary certificate.