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Terms

Terms of buying at STC.

We are pleased to welcome you as a customer of plants produced by STC.
Please read carefully all instructions and terms below as these are the conditions you agree with once you place an order with us or place a bid in our plant auction or buy fixed priced special plants.

STC will handle each order strictly according to these terms and conditions and we will do all our best to satisfy you as our customer.

Terms and conditions webshop.

  1. All orders will be accepted in terms of value of the order; there is no minimum order value.
  2. All prices are in EUROS
  3. All prices are included 6% VAT for private persons. 
    Orders made by a European (EU) company that provide us their VAT number will not be charged VAT.

  4. In general the STC-webshop is open all year around but we close our webshop on a regular base. We do not ship cold-sensitive plants during the winter time. Before ordering such an item please send us an email and we will inform you what would be the best time of year for shipment. The customer should be aware of the fact that if the customer still wants plants to be shipped during cold seasons the shipment is always on the risk of the customer
  5. Please when ordering give us your full mail address and telephone number as this is the address we ship the plants to.
    It happens that parcels are sent back to us -for which we pay 35 euros return costs- for reasons like: unknown address, not at home, no answer to the door etc.
    STC is not responsible for non-delivery in that case and will not be able to refund as we did our duty in shipping the plants.
    In the event you can expect not to be at home you may provide us with another shipping address of a person /company that can receive your parcel.
    We must apologize on forehand but each country has different regulations about delivery; normally they should leave a written message at your door but in some countries this is not the case and they simply send back the parcel to us and this results in strongly etiolated, almost dead plants being returned.

  6. All orders must be paid in advance using one of the options that you will see once leaving the shop; these options are:

    Banc draft on our banc account number

    Name of account: Succulent Tissue Culture 
    IBAN:    NL44RABO0333642112
    BIC(SWIFT):            RABONL2U
    Address-information of the banc:
    RABOBANK
    Livingstoneweg 13
    4462GL GOES
    The Netherlands


    Using Paypal (you can use any credit card or banc account). Please make your payment to the following email address: info@succulent-tissue-culture.com
    DO NOT USE RWELLENS@ZEELANDNET.NL AS IT DOES NOT EXIST ANYMORE
    We cannot  accept payment by cheques.

    Credit cards.
    credit cards can only be used in combination with PayPal only.

     

    NEW: Moneygram

    We accept moneygram payments up to euro 2000,= with no additional costs. See for more information at: http://global.moneygram.com/
    We do recommend Moneygram in case other options fail. Moneygram is a worldwide network weher you can pay, many times in Post Offices. See the website for the nearest location of your Moneygram point.

    Western Union transfer
    We can accept Western Union  Money transfers for orders only above euro 500 value. Orders below a value of euro 500,= we can only accept paid by Western Union with an additional euro 50,= fee. We do have to travel relatively far to collect these payments; that is why we ask a euro 50,= fee
    Instead of Western Union, we accept Moneygram free of charge any amount (see above)

  7. VAT number of STC is 168525525 B 01
  8. Chamber of Commerce number of STC is 22037246
  9. NAK-Tuinbouw registration number: 64155
  10. We will only start handling your order after receipt of your payment. For postage and packing we will charge the following costs; These costs will be automatically calculated when you place your order.
    At the end of your order you will automatically see the shipping options you can choose from including the terms under which we can ship it. It ranges from the cheapest shipment option until more advanced and expensive options. Note that not all options are possible to each country ! Once you finish your order you will see what options we can offer for your country.

    Postage rates per 01-01-2015 for parcels up to 2 kilogram (heavier parcels will be recalculated). FedEx shipment rates depend on value insured. All prices in Euros. Not all options are open to all destinations.
    After having finished shopping you will get a choice between shipping options; first one we advice (within Europe) is FedEx but you might change that option in Postal shipment with less service level but cheaper.

                       


    Insurance is only valid if shipment is accompanied by necessary papers and/or import papers. Responsability lies with the client.
    In no case STC can guarantee specific delivery transit time frames for shipments with Post. These can be (very) long. In no way STC is responsible for late arrival and plant loss due to late arrival.

    Shipments by Post track just get a track code, no claims are possible. This is the cheapest and also poorest systems in which you cannot claim to us anything; non-aarival, late arrival, dead plants or anything. We will waive emails claiming such. Post.nl is the only Postal service we can use and they will not even answer any claims when the parcels are send only track & trace.

    Shipments by Post registered have to be signed for, no claim is possible within 2 months after shipment; only if a shipment never arrivés (with proper papers) a claim up to euro 500 is possible. No claim is possible for dead or etiolated plants due to long transit; if the parcel arrives within 2 months the Post will just say it arrived.

    Shipments by post insured have to be signed for, no claim is possible within 2 months after shipment; only if a shipment (with proper papers) never arrivés at all, and if the customer is allowed to import plants, an insurance claim might be possible for the full amount. The insurance amount has to be filled in on the form. This service is only possible when ALL PROPER DOCUMENTS are included and even than only if after 2 months nothing arrives. Even the arrival of dead plants cannot be insured !!

    Shipment by FedEx is mostly the fastest method, certainly in Europe. Some countries (Japan, USA, Taiwan) do NOT support plant import by FedEx.
    FedEx offers a Insurance system for loss of material against the indicated value; stolen or heavily damaged boxes can be claimed. Never "late" arrival > poor plants. In case FedEx is choosen as shipping option you will get full control with the track and know exactly where your parcel is and when it is supposed to be delivered. You can make other appointments with your local FedEx agency. If arrival is delayed due to a FedEx mistake we will get back the shipping cost which of course are refunded to the client.
    In most cases (EU) we have good experience with FedEx; out of the EU it strongly depends on paperwork, fyto certificates, cystoms etc. Parcels are almost within 24 hours in the country of destination but might be hold by custom controls etc.
    Our experience with Post.nl is somewhat different; transit time to some countries can be quite long but in some cases release by customs is easier compared to FedEx.

    In all cases as described above the responsability for STC ends when we hand over the shipment to either Post or FedEx. In no way STC can be hold responsible for any loss, in plants or financially, due to late Postal arrival, confiscation, custom delays, forbidden plants or any reason STC cannot know and did not know prior to the shipment.
    It is the customers duty to inform STC on forehand and it is the full customers responsability to decide to ship with or without specific documents.

    We advice customers who are not sure what documents are necessary to get information from their local customs. This is not the responsability of STC.

    Of all major shipments STC makes a full photograph series of the plants during packing for transport to be able to show you the plants quality when we post it. Also we will make pictures of the packing, the parcel itself, the track shipping form etc. in order to proof we did post the parcel. These pictures will not be shared to you automatically but will only be shared in case a dispute occurs about the plant & packing quality or to proof to the customer how we packed and that we shipped. Please do not ask us for these pictures.



We CANNOT send parcels with EMS from the Netherlands !!



  1. Track & Trace:

    Shipping with the Post:

    Orders sent with Post NL (not basic) get a barcode. 
    In some cases we can use fast FedEx shipping outside the EU to some destinations (with fytosanitary certificates)
    In case you receive an automatic email from STC with this code (3SXXXXXX or CCXXXXXNL) you can follow it on the following website from the Post:

    https://www.internationalparceltracking.com/#/search

    In the upper right corner you can choose several languages.

    Select the country of destination (your country)

    Type in your postal code (if necessary)

    Type in the tracking number

    Click on: locate parcel

    IMPORTANT !! Many countries do NOT support this tracking system, for instance China. Shipments are than only labelled: sent to country of destination. From there on we and Post NL cannot do anything. Please be aware of that !!



    type in the BARCODE , select: INTERNATIONAL, DO NOT type in a zipcode !! and then click on search.

    Some countries support this system, but not all !! Also be aware of the fact that information can be delayed as only in the evenings Post NL gets the scanned information back.


    We advice you to follow either system to trace your order, it will be a:
    3S... code Post Europe
    or a FedEx code within the EU,
    CC... code Post Rest of the World
    Track & Trace doesn't work in many (non)-EU countries !!.

    FedEx Shipments:
    If you choose FedEx for shipping your parcel will be shipped within the EU the fastest priority way; mostly 24-48 hours. FedEx will NOT be able to ship to Japan, USA, Taiwan and maybe some other countries outside the EU. A fytosanitary certificate must Always be included when FedEx is used and shipped outside the EU AND -in case needed- your import permit (China for instance !!) 
    Please first contact us to see what possibillities we might have in shipping to you fast using FedEx; it is the customers obligation to know if an import permit is needed, it is NOT our responsability. In all cases we use FedEx international outside the EU we MUST include a fytosanitary certificate.
  2. Delivery time:
    Normally the whole process after receipt of payment of getting orders shipped is 2 weeks for orders within the EU and 2-4 weeks for orders outside the EU.
    In the last case we are depending on the time schedules of the phytosanitary inspectors to come by and this may cause some delay in certain shipments. In general a shipment outside the EU with a phytosanitary certificate might take a minimum of 3 weeks or more. This is also caused by the fact that we first have to wash the plants prior to the inspection and then let them dry very good in order to pack a dry plant and not a wet plant. As you can imagine this takes time but improves the quality of shipping a dry succulent plant instead of a wet plant in a tissue paper.
  3. Fytosanitary certificates:
    Within the EU these documents are not necessary.
    This includes the following countries only: (EU-1/3) Belgium, Bulgaria, Croatia, Cyprus (only Greek part), Denmark (excluding Far Oer), Germany, Estonia, Finland, France (including Monaco, excl. Andorra), Greece, Hungary, Ireland, Italy (excl. San Marino), Lithuania, Latvia, Luxemburg, Malta, The Netherlands, Austria, Poland, Portugal (incl. Madeira and Acores), Romania, Slovenia, Slovakia, Spain (excl. Canary Islands), Czech republic, United Kingdom (excl. Gibraltar and Channel Islands), Sweden, Finland. 
    All CITES plants can also be shipped without CITES papers to these countries.
  4. Note that all other countries (except Switzerland), even if they are inside Europe but NOT inside EU, need a phytosanitary certificate. A phytosanitary certificate costs euro 75,= per shipment, no matter the amount of plants. So it might be wise to combine orders to save of these costs.
    In case you believe your country  does not need a fytosanitary certificate and is outside the EU you can delete the fyto option but this is your own personal responsability, please contact us before placing an order by sending an email to: info@succulent-tissue-culture.com If you believe a fytosanitary certificate is not necessary in a shipment to you you take full responsability and STC will in no way accepts any claims, complaints whatsoever if the parcel never arrives or arrives late with dead plants. We do NEVER accept parcels which are send back to us so we also will not be able/willing to re-ship it.

  5. Exception to 4. above: To Switzerland we can ship to our customers non-CITES plants without fytosanitairy certificate. This means that we can ship all plants except groups like Aloe, Euphorbia, Cactaceae etc. which are either listed CITES app. I, II or III. Please check www.cites.org to see the current list of all CITES plants.
  6. Exception to 4. above: To Norway we can ship parcels of max 5 "pot"plants without fytosanitary certificate (NON-CITES plants).
    Norwegian customers should check and ask their ministery of agriculture first if this rule is still valid
  7. Exception to 4. above: It seems South-Korea excepts small parcels with less than 10 ornamental, accepted plants with no fytosanitary certificate. If you are in South-Korea, please see if this is still valid. If so, we can ship up to 10 plants without fyto, or split bigger orders into parcels of max 9 plants. Please write us before you place an order. Customers in South-Korea are still responsible themselves for this rule; please ask your ministery of Agriculture before you order !

  8. Customers outside the EU need a phytosanitairy certificate (mostly always) and , in some cases they need to send us their import permit when it is necessary in their country (China, Taiwan, USA, Israel, Canada etc.). A Phytosanitary certificate costs euro 75,= per shipment.
    It is the customers duty to inform STC about specific coutry regulations (import permits) on the import of plants.
    Special requests from customers outside the EU concerning phytosanitairy documents can be made prior to ordering by sending us an email. STC is not able to write down extra sentences on the fyto; for this a so-called IVI form has to be filled in by us and this costs euro 140,= per fyto.
    In case your country does not need fytosanitary certificates, please inform us by writing an email to: info@succulent-tissue-culture.com before placing an order.
  9. CITES certificates cannot be provided due to the high costs involved and long waiting times. CITES plants are labelled in the shop and if ordered outside the EU these items will be cancelled from the order; you will get an error and the order is cancelled.
    There is an exception for a limited number of plants:
    Plants belonging to CITES app. 2 from the following groups can be exported with notification on the phytosanitairy certificate that these were artificially propagated as defined by CITES.
    This counts for the following groups only:
    Aloe spp.

    Euphorbia spp.
    But only appendix. 2 plants, in no way appendix 1 plants !
    In a few exceptional cases STC can ask CITES export permission of appendix 1 plants, but for this you need to send/fax us your CITES import permit in order for us to get our export permit. In case a non-EU customer wants to order CITES app.1 plants he/she should notify us on forehand by sending us an email to info@succulent-tissue-culture.com
  10. NO EXPORT COUNTRIES.
    Due to the extreme costly and very long and strict control issues, phytosanitary issues etc. issued by some countries,  we can no longer export any plants to the following list of countries:
    In case you still want us to export plants to these countries, please contact us before making an order by sending us an email to info@succulent-tissue-culture.com 
     


    Taiwan: No export; we can no longer export to Taiwan. We can also not grant new accounts made for shipping to Taiwan.

    China: Please ask us by email before ordering; we can ship to China under specific conditions only. It seems an import permit is required and demanded by Chinese customs. 
    CHINA does NOT support the Post NL track & trace system !!
    You will only see: sent to country of destination
    From there on no track is possible
    Please do not ask us to "call the Post" they won't help us as they cannot track it within China.  Please be aware of this. Parcels can take a long time before they are delivered. No claim to us is possible for late or non-arrival. No claim to the Post is possible for non- or late arrival.
    Shipping with a fytosanitary certificate and FedEx might be the best solution.


    Australia: no export, also no in vitro export, impossible regulations

    New Zealand: no export, also no in vitro export, impossible regulations

    Israel:
    Update per may 2014: It seems that shipment of haworthias into Israel does no longer require an import permit, but still a fytosanitary certificate. This would mean we are able to export haworthia's into Israel with just a fytosanitary certificate.
    For Israeli customers: please check at your dept of agriculture.



    Russian Federation :  UPDATE 21-2-2016
    Please see: www.flowerholland.com/?lang=ru
    They Might be able to ship your bought plants from us to Moskou.


    USA: in some cases we have had very bad experiences with shipments to the USA (specially in some states like Texas) due to absurd custom delays in quarantaine and other vague reasons; we do continue to ship, but as stated in our terms and conditions STC has no responsability whatsoever once we posted our plants and once they arrive in the USA; in NO way we will refund quarantained, lost, delayed plants by any means.
    USA Customers MUST provide us with their import permit and green/yellow labels first and they are responsible themselves to find out how to get these as we are not an USA-based company. It seems some states allow import of less than 12 plants without an import license but it is the USA-customers total responsability to inform us what is the law in your state.

    Other countries outside the European Union: customers are free to ask more information prior to making an order. We will be pleased to help you on your preferred conditions.




    We are extremely sorry for this but the restrictions in these countries make shipping plants sometimes a nightmare and both our customers and we are not waiting for problems due to very strict importing rules.
    Country importing rules change almost daily.
    Beside our effort to apply to all county-based import issues it is also the customers duty to inform us about specific country-based rules or laws as STC cannot know all these.
    In case you have specific questions about if and how we might export to your country please notify us by email before actually making an order.

  11. Some countries ask special regulations in terms of importing plants (Like United States,  etc). It is the customers duty to inform us about specific country-based regulations.
    As from 1-4-2011 IVI's are no longer free; an IVI is an additional sentence on the fyto that is not normally requiered according to country rules, but some countries always ask additional sentences (Israel). For these IVI's we will have to pay euro 170,= per import permit which we won't do, so export with an IVI can only be started if the customer is willing to pay an extra fee of euro 170,=
    per specie.

    Also some countries forbid to import specific plants. Also here it is the customers duty to inform STC about specific country-based regulations.
    Some countries even ask you to enclose an import permit for plants; if this is the case it is the customers duty to send us a copy of this import permit which we will enclose in the package. This last is the case for imports in the USA, Canada,  China, Israel, etc.



    STC is not responsible of any delays, confiscations, quarantine delays etc. by the customs of (non-)EU countries whatsoever in any case and we cannot be hold responsible in terms of loss of quality thereoff. No (financial) credits will be made if any of these happen with your shipment.

    Returned shipments to us (if customs of your country send it back) are NOT accepted by us. Charges are high and inspection costs huge. We will simply deny returns once offered to us.

  12. Subscribing the newsletter.

    If you decide to subscribe for our newsletter, which does inform you about auctions to come, it is important that once you subscribed, you click on the link in the email you receive shortly after subscribing.
    In many cases people forget this or the email address info@succulent-tissue-culture.com is send to their spam box.
    In this case your subscription is NOT valid and you won't receive the newsletter.
    This rule is a Dutch law, we cannot by hand send you newsletter without proper subscription nore can we by ourselves delete you from the list.
    If you no longer wish to receive it, please click on the bottom line of the last newsletter to unsubscribe.

  13. Replacements and refunding payments

    STC always refunds payments of plants which were ordered and paid in advance but sold out by the time we processed/shipped the order .This is also the case if the customers waits too long with shipping; we will delete the items you ordered (and paid) and refund the payment. This counts for all webshop plants that are ordered and that are sold out by the time of shipment.
    In the case that a customer is not satisfied with the quality of the plants the customer will be paid back the value of plants upon return of the plants to STC within 8 days time, including into the return shipment the necessary papers like a (copy) of the fytosanitary certificate.
    STC will NOT refund if the plants are not send back to STC. STC will NOT refund postage costs, fytosanitary certificate costs etc. though only plant costs
    .

Terms and conditions plant auction/special plant section.

  1. Starting on March 13th 2016 we hold only 1 plant auction every month !!
  2. After each auction plants must be paid and must be shipped before the next auction after 4 weeks take place. We CANNOT HOLD WON & PAID AUCTION PLANTS ANY MORE UNTIL THE NEXT AUCTION !!
    Please be aware of that when you decide to take part in the auctions; after each auction, no matter who much you 'win' you must finalize the order by paying and we start shipping procedures.
    In case you cannot accept these conditions we kindly ask you not to participate any longer.
  3. ALL conditions and terms written in the webshop above apply also for items bought in our auction system and which are bought in our special plant section. There is NO reduction on auction plants. Please do not enquire for any reduction for variegated / special plants as we won't answer these emails.
  4. Taking part in the plant auction is only possible for approved accountholders who are approved by STC. Once you make a (new) account we will see if we can approve your participation to the auction/ SP plants shop. In case we approve you will receive an email which says we approved it. In case you don't receive such email we have not approved your account for the auction / SP plants.. In case old accountholders have not met and agreed with our terms and conditions we will cancal the approval.  Customers with non-correct account-information or doubtable information will not be approved. 
    In case accountholders do not participate in the auction over a long period of time and are 'just viewers' we might deicde to give them no longer access to the auction page views.


  • The hidden bid system for accountholders is a system in which the bidder places a maximum bid to which he/she wants to win this plant; until this amount he/she is the highest bidder but the final price he/she pays is always the second lower bid + 1 euro. The hidden bid is not shown on the auction, so other bidders don't know your hidden bid. Also, when logged in as an account holder, you can see an overview of the items you are bidding on and the latest results and -if wished- can quickly make a new bid without typing again all your personal information. If you have any questions about this system, please send us an email.
  • Once you make a (hidden) bid you immediately agree on all the terms and conditions written above including accepting all additional costs like postage & packing and the necessary documents
  • You can only bid in whole euros
  • Once you made a bid  you will receive a notification of your bid by email.
  • If you are over-bid by another bidder you will receive an email that tells you that you have been overbid; you then can decide to place another bid.
  • Bidders cannot see who is bidding on the same or other items nor will STC give information on who bids and who is the highest bidder.
  • Hidden bids are not shown in display and cannot be seen to any other bidders.
  • Each item in the auction will be offered for a fixed time exactly with a minimum of set days; each item has a clock below where bidders can see when the auction for this specific item ends.
  • At the end of the auction the highest bidders will receive an email that he/she is the highest bidder and he/she pays the amount which he/she bids in the last bid, taken into account that people that placed a hidden bid and won for a lower amount won the plant for that lower amount + 1 euro and not their hidden bid amount. 
  • STC will write an email (invoice-type) to the highest bidders telling him/her the total cost, including postage & packing and fytosanitary  documents.
    PLEASE BE AWARE OF THESE COST BEFORE YOU PLACE A BID.
  • In case a highest bidder does not pay or does not respect the conditions above he/she  will no longer be accepted within the auction system and his/her future bids will be eliminated from the auctions. Also we might consider to block further orders from the person(s) by IP-blocking.
  • There is NO reduction of prices of auction items like in the normal shop. All auction plants are out of this reduction system as well as any reduction-voucher system.
  • Note that you should put our email address on your white list of spam-filters otherwise messages can be blocked by various spam-filters and you won't be notified when you place a bid or are overbid. The email-address that should be put on the white list is: info@succulent-tissue-culture.com.
  • Once we posted your auctio-plants are you are not satisfied with the plant you have the right to return it to us, no need to say the reason, in the Original state and package and with the fyto certificate if there is one included and we will fully return you your money for the plant. You don't need to inform us why you sent back the plant or why you are not satisfied; simply post it back with the full fytocertificate and we will refund the plant upon receipt of payment.

    SPECIAL PLANTS AT FIXED PRICES.

    Please note that buying special plants can only be done during a maximum time of 20 minutes; once you placed the special plants inside your shopping basket you need to finish the rest of the order within 20 minutes, otherwise these special plants will be removed from the basket automatically. This is done to overcome problems when certain buyers place them in the basket and don't respond anymore or first want to wait a long time for deciding if they want it.
    The special plant sales (SP) starts after any auction any will only be open 1 day (the day the auction ends).

    Please be aware that customers who repeatedly do not meet our terms and conditions will be deleted from the normal webshop, the auction and the special plants section.